AI that works within healthcare, not around it.
A governed AI workforce — 23 named agents across six autonomy levels (A0–A5), with review gates where they matter. Most agents only propose; a qualified human accepts. Every consequential output is challenged and risk-checked before it acts, every action traces back to verifiable evidence, and every boundary is explicit.
Six autonomy levels (A0–A5). Clear rules at each one.
Not all AI is equal. Every agent is hard-capped at one of six autonomy levels, and each level comes with explicit, enforced rules about what it may do and when a human must step in. Most agents only propose.
Twenty-three agents. Named jobs. Explicit boundaries.
AI Workforce ships with 23 pre-defined agents — led by the patient-care ones (remote monitoring, virtual wards, deterioration). Each has a scoped job, a Care Graph grounding and a hard boundary it cannot cross — regardless of prompt.
Watches remote-monitoring device streams and proposes an escalation when a patient drifts outside agreed parameters.
Watches a virtual-ward caseload and proposes who to escalate, visit, or step down — with the reasoning.
Curates a live, caseload-wide risk map and proposes who is deteriorating or at risk now, so clinicians can prioritise.
Spots patients likely missing doses and proposes a nudge or a clinician/pharmacist follow-up.
Watches care-plan execution and proposes the next tasks, follow-ups, and chase actions that close care gaps.
Drafts a structured pre-visit assessment — problem list, relevant history, and an assessment/plan frame with cited drivers.
Drafts clinical notes, letters, visit and discharge summaries from the consult and its surrounding context.
Drafts a structured SBAR shift/care handover — caseload state, outstanding tasks, escalations, and per-patient risks.
Answers patients' logistics and care-plan questions, drafts reminders, and routes anything clinical to a human.
Reads an inbound referral, extracts the key facts, and proposes a triage band and routing.
Sorts incoming messages, tasks, and alerts into a priority and the right queue, surfacing urgent and safeguarding items first.
Gathers the evidence, drafts the medical-necessity narrative, and assembles a prior-authorisation package against payer rules.
Reads the documentation and proposes ranked, evidence-cited billing codes, flagging upcoding and under-capture.
Scans schedules, charges, coding, coverage, and denials for missed or under-billed revenue, and proposes a recovery action.
Answers operational and executive questions over de-identified analytics and drafts a narrative with charts.
Adversarially reviews a clinically-influential AI output — steel-mans, hazard- and evidence-audits it — and can block, revise, or escalate how it is shown.
Before a change ships, assumes it has already failed and works backwards to enumerate hazards, scoring each and proposing mitigations.
Samples AI outputs and clinical/operational work for missing evidence, contradictions, and over-confidence, and proposes findings.
Uses the Causal Care Graph to propose the single intervention most likely to actually cause a better outcome, with the reasoning.
Designs and runs what-if simulations — capacity, staffing, pathway changes — in a sandbox and interprets the results for planning.
Composes the auditable reasoning-and-evidence record that must accompany every consequential AI output.
Continuously watches operations for compliance gaps — access anomalies, missing consents, retention/DSAR risk — and proposes fixes.
Watches cross-organisation data-sharing agreements for stale scopes, lapsed assurance, and consent drift, and proposes changes.
Seven things other AI platforms don’t do.
AI Workforce is not a chat widget bolted onto an EHR. It is a first-class AI runtime inside MahCare — graph-grounded, evidence-first, governed end-to-end.
Care Graph-grounded reasoning
AI operates over a structured graph of patients, tasks, medications and messages — not free-text RAG over PDFs. Every answer traces to graph nodes.
Agent Studio
Admins configure agent goals, approval rules, prompts and escalation paths without writing code. Policy is owned by the operations team, not engineering.
Simulation & replay
Test policy changes against historical events before release. See exactly how a new routing rule or approval threshold would have behaved last quarter.
Evidence by default
Every AI action stores provenance — model, prompt, inputs, sources, reviewer and outcome. Audit is free, not an afterthought.
Outcome-linked learning
Agents are measured on closed-loop outcomes: contact success, overdue reduction, time saved, override rates. Not vanity metrics.
Multi-channel patient AI
One governed layer across portal, SMS, email, voice and app. Consistent policy, consistent provenance, consistent safety posture.
Federated learning, privately
Opt-in, privacy-preserving learning across organisations: the models improve from collective outcomes without any raw patient data ever leaving your walls.
Nine non-negotiable governance requirements.
Provenance, minimisation, registries, evaluations, review, classification, tenant overrides and customer-facing analytics. Each is specified and enforced.
Model, provider, version, prompt, inputs, timestamp, actor and decision path stored for every AI action.
Redaction, routing and retention controls applied before any model invocation, per tenant and market.
Model registry, prompt registry, feature flags, market restrictions and tenant controls managed centrally.
Quality, hallucination rate, safety, override rate, drift and latency tracked against golden sets.
Review queues, rollback paths, feedback capture, incident handling and bad-output suppression.
AI use cases classified by regulatory and safety risk before enablement. Tier gates enforced.
Tenants can tighten autonomy, review thresholds and permitted providers below the platform default.
Time saved, approval rates, override rates and outcome deltas exposed to customers, not hidden.
Per-tenant, per-agent, per-use-case metering of AI spend, throughput and incident rates — tied to commercial metering and review.
Four rules AI Workforce will never break.
These are enforced at the platform level, below tenant policy. No prompt, no configuration, no override can cross them.
- 01No AI autonomously prescribes, discontinues, or alters medication.
- 02No AI silently writes to the legal clinical record.
- 03Clinically influential outputs require human review before action.
- 04All submissions to external parties remain human-accountable.
See AI Workforce working on real care workflows.
We’ll walk through the tiers, workers, governance controls and evidence exports on your own service lines — not a generic demo dataset.